Shipping Policy

Once shipped customers are provided with real time tracking numbers. 

Shipping Rates

$12 shipping and handling for orders under $100

Free shipping for all orders over $100

Cannabis

Same day delivery is available for all Winnipeg cannabis orders

Cannabis orders are shipped with Purolator and require matching ID verification at time of delivery. 

Cannabis orders are currently only available within the provinces of Saskatchewan and Manitoba

Cannabis orders can not be shipped to PO boxes.

Cannabis Order Delivery Times

1-3 days for delivery within Saskatchewan and Manitoba

Accessories

Same day delivery is available for all Winnipeg cannabis and cannabis accessory orders

Accessory orders are shipped with Purolator or Canada Post and require ID verification at time of delivery.  

Accessory Order Delivery Times

3-5 days for delivery to British Columbia and Alberta

1-3 days for delivery to Saskatchewan and Manitoba

2-5 days for delivery to Ontario and Quebec

5-9 days for delivery to Maritimes

5-10 days for delivery to territories

Orders may experience delays if not all products are not all available at the same location.

Troubleshoot Vape Pen & Cartridge

Questions or issues with your LiT Vape Pen not working? Try fixing it with this chart

LiT’s eLiTe Series Pens Error Codes – What it means and how to fix our pens:

Issue

Reason

Solution

Button is Flashing 10 times

Coil protection

This happens when the button is held for more than 10 seconds. Please  release button and try again in a few moments.

Button Flashes Red, Blue, Purple

Preheat function

To turn off, press button 2x rapidly. Button light will flash 3 colors quickly to notify user

Button Flashes Red light

Out of battery

Charge battery

Button Flashes Purple light 3x when connected to the cartridge

Short Circuit Protection or cartridge is twisted on too tight

Try cleaning the electodes on battery & cartridge or once cartridge is fully on, press button while taking cartridge off to find when button turns solid.

Button Flashes purple light 3x when NOT connected to cartridge

Short circuit

Clean electrodes on battery, there is likely metal scraps that shorted the battery out temporarily.

Cartridge is clogged

May be some oil residue build up in the air tube

Take a tooth pick or pin and poke down the airhole to see if you can clear the blockage

Button Flashes blue but no vapor comes out

Connection plate is likely not touching

Try taking a  tool and lifting the connection plates as seen in video #1

Pricing

Do you offer free shipping?

YES! We offer free shipping on all orders over $99. Orders below $99 are charged $30 flat rate for shipping. All orders are shipped expressed and come with a tracking number.

I have coupon code, how does it work?

Enter coupon code at checkout to get the discount. Generic coupon codes applies to all products site-wide excluding already discounted products (sales & specials). Coupon codes can not be stacked which means you can use a maximum of 1 coupon code per order.

 

How to Order?

  1. Choose products from our Online Shop and then add them to your cart. You can always see your cart by clicking the cart icon on the right-hand side of the top menu bar.
  2. After you have reviewed the products in your cart click on the “Proceed to Checkout” button in the bottom right corner of the cart page.
  3. Once you’ve filled in all the required fields, double check your shipping details to make sure your package arrives at your correct address. Then select your payment method (Interac e-Transfer) then click “Place Order” once you’re ready.
  4. Once you place an order, you will see a receipt of your order with instructions on how to pay and complete your order. An email receipt will also be sent to you member email.
  5. Once we receive your order, verify photo ID (legal age), and accept the Interact e-Transfer payment, we will process your order and mail it express shipping with tracking number. Orders will be processed and shipped out within 2-3 business days. Once shipped, your expected delivery date is 1-3 business days. Shipping couriers does not ship on weekends or holidays.

 

Payment Options & Process

How do I pay?

At this time we accept Interac e-Transfers from Canadian banks. We are working on providing credit card processing in the near future. If you need more information on sending an Email Money Transfer, check Interac help page. If you still need help we would be happy to help you with the process.

We do not accept PayPal unfortunately or credit cards at the moment.

For instructions on how to send a secure Interac payment please watch the video tutorial found here:

Have any Questions?

If you have any questions, please feel free to drop us a message or call use now

+1 (816) 754-6353

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